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"Reply" and "Send" links not available to some users

I have a group of FB users that are restricted to a single project using the "Groups" feature.  I want to get them out of the habit of sending emails directly to project stakeholders to request clarification on bugs/features.  Instead, I want them to use FogBugz "Send" and "Reply" links.  So, after I wrote a detailed procedure spec for them, they wrote back and said they cannot see the "Send" and "Reply" links.  So, I began to investigate.

I can see the links just fine - I am site admin.  So I set up a test user account configured to be in the same group as them, and, sure enough, the links are missing.  I've researched the documentation and online forums, and cannot find a reason why this is so, or how to configure FB so these users can see these links.  What am I doing wrong?
Shawn L. Bradley Send private email
Thursday, September 17, 2009
These users likely don't have access to the project into which incoming email is sorted.
Rich Armstrong Send private email
Thursday, September 17, 2009

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