A forum for technical support discussion related to Fogbugz.
it is one great feature for FB to collapse quoted email responses in cases; makes it so much more readable;
however; it does not work for any email send from a Lotus Notes email client; since we have 95% email that is coming from Lotus Notes clients we miss out on that; instead have endless long email wraps with responses;
Is there anything that could be done to enhance that parser to recognize Lotus Notes email forward and response seperators (basically a dash ---- line and some key words like "forwarded by ...on .. ----);
Consideration greatly appreciated
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