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FB case email quote collapse not working for Lotus Notes emails

it is one great feature for FB to collapse quoted email responses in cases; makes it so much more readable;

however; it does not work for any email send from a Lotus Notes email client; since we have 95% email that is coming from Lotus Notes clients we miss out on that; instead have endless long email wraps with responses;

Is there anything that could be done to enhance that parser to recognize Lotus Notes email forward and response seperators (basically a dash ---- line and some key words like "forwarded by ...on .. ----);

Consideration greatly appreciated
KJ Send private email
Tuesday, September 15, 2009
 
 
I've created a case for this.  We'll be in touch.
Rich Armstrong Send private email
Wednesday, September 16, 2009
 
 

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