FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at http://help.fogcreek.com/fogbugz.

Posts by Fog Creek Employees are marked:

Documentation
Release Notes
Network Status

Error: A message could not be sent from your mail queue.

I am getting a repeated error message in FB6 about emails that get sent out around 6pm.  Something in our infrastructure is cutting the network connection at that time (joy!).  I know that the messages are going out, and I'm getting replies to them, but I'm wonder if FB6 (which we are running) or FB7 is treating this as a permanent failure, or just reporting the error too soon.

-Jason

Here is the error message:
    8/28/2009 6:01 PM (GMT-07:00): A message could not be sent from your mail queue. This is usually because of a false email address in the To: header or because your SMTP server is not set up for relaying. You can permanently delete this message and remove it from the queue by clicking here. If you cannot send any mail, try running through the FogBugz diagnostics at (your FogBugz install)/diagnostics.asp. Headers from the email: Content-Type: text/plain; charset="UTF-8"
    MIME-Version: 1.0
    Date: Fri, 28 Aug 2009 18:01:23 -0700
    From: "Jobs at PDFTron Systems Inc." <jobs@pdftron.com>
    To: validEmailAddress@domain.com
    Subject: Re: (Case 470) John Smith
    X-Bcc:
    Content-Transfer-Encoding: quoted-printable
Jason Harrison Send private email
Tuesday, September 15, 2009
 
 
The best thing to do here is to reconstruct the mail message from the MailQueue table and try to send it through telnet.  You'll get some kind of failure.  We had one of these where there was a BCC field that wasn't getting shown that had an invalid email address.
Rich Armstrong Send private email
Tuesday, September 15, 2009
 
 

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
 
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.