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How to Set a default "From" e-mail address when replying

Here's our scenario:
 -- User submits a contact through a form on our site.
 -- Site sends an e-mail to contactus@oursite.com
 -- FBOD has contactus@oursite.com setup as a mailbox, and pulls the message into a case.
 -- Customer Service person replies to the user who submitted the form.

Actual
 -- The "from" address is the cases@xxx.fogbugz.com that comes default with FBOD.

Expected
 -- I would like to specify a default for the "from" e-mail address.  In particular, I always want it to be contactus@oursite.com, not any of the other dozen our so addresses we have mailboxes setup for.
Scott Porad Send private email
Friday, September 11, 2009
 
 
I would like to clarify the scenario above...we're actually doing it like this:

 -- User submits a contact through a form on our site.
 -- Site inserts case into FBOD using REST API.
 -- Customer Service person replies to the user who submitted the form.

Since the case is not actually being received via e-mail, that would explain why it is using the default cases@xxx.fogbugz.com account.  Is there a way I can set this default to another of our mailboxes?
Scott Porad Send private email
Friday, September 11, 2009
 
 
When you use the API to create the case, try also submitting an ixMailbox value (probably ixMailbox=2) and that might help.  (Not 100% sure, but this may help FogBugz understand what mailbox this case is associated with).
Michael H. Pryor Send private email
Sunday, September 13, 2009
 
 
If you always want to select the same from address, you could use the BugMonkey plug-in to select the same address from the dropdown, no matter what's originally selected, on page load.
Rich Armstrong Send private email
Monday, September 14, 2009
 
 
I don't think BugMonkey is available for FBOD, is it?
Scott Porad Send private email
Wednesday, September 23, 2009
 
 
Thanks, setting the ixMailBox fixed the issue.
Black Beard the Pirate Send private email
Thursday, September 24, 2009
 
 
Yes, BugMonkey is available on On Demand.
Michael H. Pryor Send private email
Friday, October 2, 2009
 
 

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