A forum for technical support discussion related to Fogbugz.
FogBugz 7 has stopped fetching mail from our Exchange server. The Fog Creek Maintenance Service warning message is:
"The remote certificate is invalid according to the validation procedure"
Mail fetching was working before the weekend, now it isn't. There are enough people with access to the systems that something could have changed, but we don't keep a change-log. Where are some of the first places I should look to get to the bottom of this?
Other details: POP3 port is 995
My suspicion is that the certificate expired... Can you check that?
Michael H. Pryor
Tuesday, September 8, 2009
Which certificate, the one for the client or the server? Also, do you know how?
(For a moment I was blind to "remote" in the error message, telling me which certificate it was, duh.)
The Exchange server's SSL certificate doesn't expire until 2013.
We have seen some funny stuff when code on one platform does and SSL connection and decides it doesn't like the cert on the other platform.
We have a similar issue now because we have an api on an IIS server, that has a godaddy ssl cert. A piece of java code on linux throws a weird error because it does not like/trust the ssl CA in some way.
It is a total nightmare to chase (since the java code is the big boy's code, and they are never wrong...).
Anyway, it might be something of that flavor... just a thought.
Wednesday, September 9, 2009
Sam's issue is likely a different issue.
This error means that the server you are denoting in your mailbox settings doesn't match up with the value denoted in the server's certificate.
This happened with people using Google Apps. The server at smtp.gmail.com would gladly accept a connection on port 995 but would give a certificate for pop.gmail.com. This mismatch caused the certificate error.
If you're on a recent version of FogBugz 7, I'm pretty sure we tell you what the certificate being issued is, and you can match that up to the server name you're accessing.
The warning message didn't give any details about the certificate. Where could I find that?
I am now, I just upgraded. The problem was manifesting under 7.0.23
After upgrading I went to add the mail account again in FogBugz, and it gave me a more detailed description of the certificate:
Error: The remote certificate is invalid according to the validation procedure.
Server Address: mail.fragrancenet.local
Certificate Expiration: 9/4/2009 7:59:59 PM
Now the expiration date it's reporting can't be right, because we went and checked the POP3 Virtual Server Properties in Exchange and the certificate had been renewed and installed. In IIS it says the cert expires on 9/3/2012 and is for mail.fragrancenet.local.
I'd attach a screenshot here if it was possible.
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