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Questions about the "track the status" (ticketurl) page

I'm setting up my first mailbox, and I think I'm missing something about the way ticketurl should work.

When I experiment and look at that page, it is conspicuously empty. It has a unnecessary link to itself, the name of the case and its status (open/closed), two blue bars which look like they should contain something between them, the mailbox address, and a list of other cases submitted by email.

No useful information is displayed there. If I edit the case, assign it to someone, change its name, give it a deadline, target it for a release, or resolve it, none of that is displayed on the ticketurl page. Other than the status, I can't find any field or mechanism which does display on the page.

Obviously, I'm overlooking something. How do I get useful content to appear on the ticketurl page?
Todd Matson Send private email
Friday, January 20, 2006
 
 
Hi Todd,

Only emails that you sent in on that ticket, or emails sent out to you are displayed on that page.  Internal private comments for other FogBugz users are not shown on the public ticketurl page. 

If the user needs to see that information then they would have to have an account in FogBugz.
Michael H. Pryor Send private email
Friday, January 20, 2006
 
 
Michael,

Okay, I see that now. Is the original email supposed to be displayed?
Todd Matson Send private email
Friday, January 20, 2006
 
 
Yes, all the emails between that email address and the system should be displayed.
Michael H. Pryor Send private email
Monday, January 23, 2006
 
 

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