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Large Email Attachments - slow access times

I've read http://support.fogcreek.com/default.asp?fogbugz.4.5099.4 regarding slow access times for large email attachments.

Are there plans to fix this bug?  Is there a fix?

Thanks.

-josh
Josh Unger Send private email
Monday, January 9, 2006
 
 
Attaching files is actually pretty fast, they aren't loaded when you view a case.

The problem is when people send emails to you that contain attachments inside them;  we have to store the original email and that is what is shown to you in FogBugz.  So when you load the case, the original email (with the attachment) is loaded up.

We're definitely working on ways to avoid having to load this information when showing you the case... Thanks for the information and I'll let you know when a newer version is out that addresses this.

-Michael
Michael H. Pryor Send private email
Monday, January 9, 2006
 
 
Thanks!!

We had a client that attached a 6 MB PDF file to an email case.  A good temporary solution would be to at least cache the files that are inline in the email.  Not only do you get hit when you view a case, you also get hit every time you try to save a file from the email (since I'm guessing you have to find the file in the email and decode a second time).  The best solution would be of course to breakout the attachments when FogBugz receives the email.

Regards,

-josh
Josh Unger Send private email
Wednesday, January 11, 2006
 
 
It would also be great to see the file size next to the filename.

Thanks.

-j
Josh Unger Send private email
Wednesday, January 11, 2006
 
 
I have a client that sends me images to update his art gallery website.  they are usually very large images, with 5 - 8 per email. 

Can't you just show a picture icon, or show a thumbnail or something?

Steps to deal with this single 8+ MB case:
- Edit in Inbox to move to proper project
  - I try to just edit it once since it's so slow
- Resolve feature when finished
- close bug

All three of those operations are slow as molasses.
nathan Send private email
Thursday, January 12, 2006
 
 
Can I chime in? This is the same as our problem here: http://support.fogcreek.com/default.asp?fogbugz.4.6758.1
We have customers that send emails split into N parts as MIME multipart/mixed. Fogbugz puts the encoded data as text into the response page, which quickly exceeds any IIS response buffer.
Back then nothing came out of our inquiry.
Thomas Stache Send private email
Friday, January 13, 2006
 
 

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