A forum for technical support discussion related to Fogbugz.
Our mail server uses virtual users for POP/IMAP accounts. To allow for multiple users with the same address at different domains, usernames/account names are the same as the email address.
That is, the account name is 'firstname.lastname@example.org', not 'joe'.
I've been attempting to configure FogBugz (Version 4.0.33 (DB 469)) to use 'email@example.com' as the Account Name for the mail account to poll for new bug reports, with no success. The mail server logs show a LOGIN attempt, and FogBugz immediately displays an error message that the account name or password may be incorrect.
If I supply an incorrect account name, say, "bugreports" instead of "firstname.lastname@example.org", I see a LOGIN attempt and a LOGIN FAILED message.
Is lack of support for the '@' character in Account Name a known bug in FogBugz?
Nope, we have our accounts set up the same way and use the full email address as the username.
The best way to debug this is log into the FogBugz server as FogBugz user and open up Outlook express. If you can't log on to that machine as the FogBugz user, at least run OE from that machine (c:\program files\outlook express\)
Then get it working in OE and use those same settings in FogBugz.
Thanks for the tip. It turned out the maildir wasn't created properly, and OE showed that error. Once I created the maildir with maildirmake, everything works great.
Would there be any way to enhance FogBugz to show the reason for the failed login, similar to the OE Hide/Show Errors dialog?
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