A forum for technical support discussion related to Fogbugz.
It would be rather handy to have the Inbox be able to sort emails into other projects as well or instead of just areas. We often seem to get emails in Inbox that end up getting duplicated manually in a project. Since we do a lot of consulting, we don't set up an email account for every project.
My two cents. Does anyone else have this problem?
This would definitely be cool, but due to the complexity of bayesian sorting, every "bucket" that you add to the sorter increases the complexity exponentially.
For example, normal email programs sort into Spam/Not Spam/Maybe, so there are only three buckets.
FogBugz allows you to create arbitrary numbers of Areas to sort into. Except storage grows exponentially for every additional Area you add.
This made if logistically impossible for us to allow arbitrary project level sorting unfortunately.
In which case, I'd be interested to know how you handle this - I don't see different support email address for CityDesk, FogBugz and CoPilot so do you just use one mailbox in Fogbugz?
How do you set up incoming emails of bug reports or inquiries into their relevant projects rather than staying in the inbox.
We actually do have a separate address for Copilot, but it's not necessary.
One or two people answer all the email so it all goes into the Inbox. We don't further classify them into the Software projects, because these are all support issues, not bugs/features that you would normally find in the FogBugz/CityDesk/Copilot projects.
If someone does discover a bug, we create a separate case in those areas where necessary.
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