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My fogbugz users have abandoned fogbugz for basecamp #@$%

Ouch ouch ouch.

So we set up FogBugz in April or May and in the developer world here it is running great (4 full time users).

I also set up projects etc for our web master graphic artist and the lady who manages them.

At first they were excited. Then they stopped using FB (went to email) and now they have set up basecamp.


NOT what I wanted (or want).

Some of the issues they had with FB:

1) They need a nice calendar view to see when things are due by.

2) They want email reminders when due dates approach

3) They found the whole 'assignment' workflow of FB to be confusing

If anyone at Fog Creek would like to talk to the folks directly please email me directly and I will hook you up. I would MUCH rather have these folks on FB, but if they need a tool to get their jobs done.... they get it.
Sam Jones Send private email
Tuesday, January 3, 2006
Those are definitely things we want to improve in FogBugz and we're working on a lot of that stuff for the next release.

At the same time, Basecamp is a great piece of software as far as I'm concerned.  I don't think it's the end of the world.  In fact, I'd love to investigate ways which we can enable better integration with Basecamp.  I think each app serves a wholly different purpose, or at least a different audience, so it doesn't surprise me.

While we're both going after simplicity, 37signals has created something from a designer's perspective, while Fog Creek has created something from an developer's perspective.  I think it would be a worthy goal to find out how those two  can interact...
Michael H. Pryor Send private email
Tuesday, January 3, 2006
Glad you are cool with it...

I am not. (How many tracking systems does a firm of a dozen people need?)

The products are too close, IMO.

FB would be there if it had:

a) Milestone support with calendar
b) To do lists (that could be attached to cases, for example)
c) Something like the basecamp dashboard

Stay in touch if we can help.
Sam Jones Send private email
Wednesday, January 4, 2006
My 2pence worth on this: we are using both FB and BaseCamp, and I have to say they are very different IMO... FB is specifically for software development projects, and is oriented for that. The Release concept in FB I have found good enough for associating cases with release builds and collating release notes, but it takes the team manager to monitor and discipline the team into using the tool correctly for some time when it is introduced.

FB is not really for project scheduling specifically, but it supports that process by giving info on the defects and features. If you have multiple projects you still want to outline them in something like MS Project or maybe even basecamp.

Basecamp is more for general cross-team groups to communicate project goals and points of interest. So, we have used it with sales and marketing and operations people, but not really with developers. My developers got tired of it very quickly.

Actually we are dropping Basecamp and looking at replacing it with a more comprehensive system (or maybe collection of systems).
Mike Llewellyn Send private email
Thursday, January 5, 2006
We also use both FogBugz and Basecamp.

Mike has noted the obvious points above.

We tried (for a short stint) to manage work using todo lists and time tracking in Basecamp, but gave up pretty quick.

I think FogBugz and Basecamp both fill their respective niches well.

Basecamp is great for discussion, collaboration, as a general forum-style email replacement that clients have access to.
It's crap for trying to track issues & manage software development.

In terms of interaction between the two, the one thing that does spring to mind which could be nice (if/when Basecamp has an API) would be the option to synch or link Releases in FogBugz with Milestones in Basecamp somehow.
Sam Chrisp Send private email
Wednesday, January 11, 2006

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