A forum for technical support discussion related to Fogbugz.
(This problem occurred with version 4.0.31. If it doesn't exist in version 4.0.33 then I do apologize.)
The Linux version of FogBugz uses Pear Mail to send emails. As it turns out, Pear Mail will refuse to send emails if the display name contains a period. Therefore, if the mailbox has a period in its "Full name" then Pear Mail might fail to send emails on behalf of this mailbox.
This problem only occurred with the Automatic Reply feature, but *not* when I replied to messages myself. I guess these two features use different code to build the outgoing email, and only the Automatic Reply code doesn't quote the display name.
When the problem did happened, the following error message was displayed:
An error occurred while sending mail. - Delete
2005-12-30 05:57:39: A message could not be sent from your mail queue. This is usually because of a false email in the To: header or because your SMTP server is not set up for relaying. You can permanently delete this message and remove it from the queue by clicking here. If you cannot send any mail, try running through the FogBugz diagnostics at (your FogBugz install)/diagnostics.php. Headers from the email: MIME-Version: 1.0 From: Acme Ltd. <email@example.com> Subject: Re: (Case 22) Testing email address INFO To: firstname.lastname@example.org Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Date: Fri, 30 Dec 2005 05:57:34 -0600 Precedence: junk
[pear_error: message="Validation failed for: Acme Ltd. <email@example.com>" code=0 mode=return level=notice prefix="" info=""]
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