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POP3 Server Test Eerror: getting msg sizes: Object required

We've been having some e-mail issues for an unknown amount of time (spanning a 3.0 to 4.0 upgrade, I think), and some troubleshooting has led me to diagnostics.asp.

In Step 7 (POP3 Server Test), FogBugz reports the following:
FogBugz will now test your mailbox (POP3) settings.
Mailbox: (...)
Port: (...)
User: (...)
Password: not shown
Attempting to connect to mailbox...

Connection succeeded. # of Messages in mailbox: 1

There was an error getting msg sizes: Object required

-

It's interesting; it's connecting just fine, sees that the message is there, but fails to actually read that message. Other mail clients don't seem to be having a problem with that mailbox. Any suggestions?
John McCormick Send private email
Thursday, December 1, 2005
 
 
Hi John,

This was just an error in older versions of the diagnostics script.

The latest 4.0.31 diagnostics should not have this problem.
Michael H. Pryor Send private email
Thursday, December 1, 2005
 
 
Got it.

We can't update right now, but I was able to find the problem using http://www.fogcreek.com/FogBugz/KB/trouble/MailProblems4.0.html -- as it turns out, it was the reflection on the Maintenance URL. The machine didn't recognize itself when addressed by its external domain name.
John McCormick Send private email
Thursday, December 1, 2005
 
 

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