FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at http://help.fogcreek.com/fogbugz.

Posts by Fog Creek Employees are marked:

Documentation
Release Notes
Network Status

Feature Request - Sticky BugEntry or bug Description field

I did a search and this has been requested before  (see
http://support.fogcreek.com/default.asp?fogbugz.4.23397.3) but it's still not a feature so I'll ask for it again.

Let me help sell it though.

Problem:
--------

I have a BugScout submitted bug with title "JavascriptFaultException (typeerror)" that I can't change because otherwise all subsequent BugScout submits of the same cause will create a new case, and I specifically want to avoid duplicates.

This case in particular has a couple hundred reports already and somewhere in all those reports is a note from someone (some PERSON) who investigated it and made a note.

But can we find the note?

No we can't.

Why not?

Because there are a couple hundred pages of appended bug reports.

Solution:
---------

If the guy who investigated it could tag his BugEvent as a "sticky" then it would show at the top of the bug event audit trail  (wicked!! hurrah !!).

Or an alternative to the Title field called "BugScout Title" or something like that.  If a new BugSCout error came in the title of that bug report would be matched against the "BugScout Title" instead of the Title.

Why would that be good?  Because then we could change the blessed Title to something useful.
Jason Glover Send private email
Monday, December 22, 2008
 
 
So will an editable case description field satisfy this use case?
Rich Armstrong Send private email
Tuesday, January 6, 2009
 
 
An editable Case Description field would address MY need for this feature. 

It would be very useful for bugs, but also for inquiries and features. 

I use FogBugz for tracking, prioritizing and documenting detail-level features: this description field would be ideal spot to capture the official description of the feature's design and behavior.
Sandy Milne Send private email
Friday, January 9, 2009
 
 
I have opened a case to consider the future feature of an extended description field. As for the problem of BugScout, this posting shows that you can in fact change the title of a case opened by BugScout and still have subsequent reports be associated with it.
http://our.fogbugz.com/default.asp?fogbugz.4.37180.0

Hope this helps!
Adam Wishneusky Send private email
Wednesday, January 14, 2009
 
 

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
 
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.