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Email - But not from me?

If I want to use the email function from a case there are a variety of email address to send from, but none with the email address configured with my user.  What is the reason for this?
Paolo
Thursday, September 27, 2007
 
 
I'm fairly certain that this is to protect you from yourself.  If, for example, you send emails from your Gmail account, and the recipient replies, it will not go back into FogBugz for your later use.

The way that email in FogBugz functions now allows you to send email using your name ("Joe Schmo" <cases@does_not_exist.fogbugz.com>, for example) but using an email address that FogBugz checks.  This allows FogBugz to automatically process replies, hopefully attaching it back to the original case.
Jack M. Send private email
Thursday, September 27, 2007
 
 
Yeah that much I figured - but seems I should still have to option of sending from myself - regardless of if it returns to FB or not.

For example I should have the ability to complain to someone about the their case entering ability privately and not logged into FB, but I should also not have to copy and paste the contents of a case.

Or, I should be able to forward someone a case for reference and not have to have it tracked in FB.
Paolo
Thursday, September 27, 2007
 
 
All emails sent from FogBugz are meant to be tracked in FogBugz, with replies coming back into FogBugz.  So if you want to send emails from your email account, you should do it from outside FogBugz.
Eric Nehrlich Send private email
Friday, September 28, 2007
 
 

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