A forum for technical support discussion related to Fogbugz.
We're using version 6 and generally pleased with it, I was particularly excited about the WYSIWYG editor in 6.0 and spell check in particular, but I have not found a way to enable it for case entry/edit which is where I though it would be appearing.
It seems only to be in the newwiki area. it would be great if this could be added (optionally ?) to case editing or at least some parts of it I'm thinking of spell checking in particular.
It seems a shame that the effort that has gone into developing this editor should be restricted to an area of limited usage.
Wednesday, September 26, 2007
I'd kind of agree - my particular issue is emails to clients.
For our development clients plain text is not a huge problem however we have a couple of projects on the go that will involve dealing with retail customers and at this point - much as I might wish it to be otherwise - plain text probably doesn't really cut it any more because there is an expectation that the emails from a "good" business will look pretty (c.f. the confirmation emails from the likes for Easyjet) and therefore if (as I'd like) we were to use FB to manage our contacts with said clients we've got a mismatch of requirements.
I'd be happy with a bare minimum of formatting in appropriate templates but plain text is probably not going to be acceptable (so we'll do something else less good...)
Since I do a lot of emailing through FogBugz, I would have to say that I agree with you whole heartedly. This is definitely on our radar, and it would be nice to get more use out of all of the hard work that went into making what I think is a really usable WYSIWYG editor. I will add this discussion post to our feature request to bolster the case and I will continue to advocate for adding this in.
This should also mean that FogBugz would be able to handle and parse incoming HTML-Mail, shouldn't it?
Thursday, September 27, 2007
I need to have my vote added to this as well..
I'm actually in the process of searching for some type of Auto respond system to address our "HTML" needs for some of our clients. They're not wanting the standard text replies, they're wanting HTML formatted responses that look nice, with logos, color, links to FAQ type pages etc. Right now we're doing this manually.. sucks...
My thought for a work around is to turn off FB auto reply and have the support request received by a auto respond system then have it forward the case to FB... the problem with that though is that the sender will not receive their case number.
If Fogcreek adds HTML capabilities, the ability to set up templates by each mailbox would be awesome!
Richard - until wyswig comes to the case editor, using Firefox gives your a spelling checker (of the Google tool bar with IE).
Generally with respect to HTML formatted transactional emails Jakob Nielsen has done some good research on this (summary at http://www.useit.com/alertbox/20031208.html ) that you may find interesting. I've found that clients initially want heavy-formatting of auto-generated replies, but when we share the usability report with them, they're happy with a different approach. Hope this is of some help.
I changed my mind on this after using the WYSIWYG editor for a for wiki cases. My thought is that rich editing is the bane of productivity and creates a major suckhole for productivity if used when not necessary.
For example, It is addictive to try and futz with the formatting for an hour to make a case look right when the data is the main point. In the Wiki I understand it is about display, but for case tracking it is about the raw data to me and I'd prefer my programmers not be tempted to spend an extra 20 minutes trying to figure out whey they can't get bullets to line up right.
Friday, September 28, 2007
Thanks John for the tips on spellchecking via Firefox and IE (with google toolbar).
This looks like an area of interest to quite a few Fogbugz users and for different areas - Email seems very popular.
I certainly don't want to force formatting on those entering cases , just to have the option to check spelling and highlight a few points if you want.
Monday, October 1, 2007
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