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suggestion for time tracking

i like the new time tracking feature

it would be quite cool if you had a single click link
that allowed you to start time tracking on the currently displayed case

i know it is at the top of the drop list, but its just that extra click.
Wednesday, September 19, 2007
agreed. Also assign the case to you at the same time, just like it does when you click the Reply button.
PDF Send private email
Thursday, September 20, 2007
Except that for me the magic assignment on reply is a bad thing...
James Murphy Send private email
Thursday, September 20, 2007
I think this option would be great:

To have the "Working On" set to whichever case you're looking at. Thus eliminating the need to switch to something every time you start working on a new case.  Theoretically which ever case is open is probably the one you're "working on" anyway.

The only problem with that would be, that often times I leave my desk with the case open and then that would skew the "working on" time.  But chances are as it functions currently, I'll probably end up forgetting to change the "working on" flag to "nothing" anyway.

My solution (I know getting complicated here) would be some sort of timeout or alert every 30 minutes or so (configurable of course) asking, "are you still working on this?" if I don't answer (like if I'm at lunch), then the "working on" count stops until I hit, "yes" or "no" or whatever. 

Now THAT would probably keep better track of whose working on what.

As it is currently, I don't' think the "working on" function will be used by everyone consistently enough to be useful.
david Send private email
Thursday, September 20, 2007
Thanks for all the great suggestions!  We're still feeling out how our customers will be using the "working on" feature so it's helpful to hear all the use cases.

David, one difficulty with switching "Working on" to whatever case you are viewing is that I often consult other cases from our FogBugz installation when I'm trying to figure something out, so my "Working on" would bounce all over the place. 

The EBS algorithm ( is designed to take into account the times when you wander away from your desk because of a meeting or other reasons into its estimates of how long it will take to accomplish a task, so we think that compensates somewhat for the issue that you raise.
Eric Nehrlich Send private email
Thursday, September 20, 2007
I like the EBS algorithm, the fact that it compensates for these occurrences is great. 

I see your point regarding the working on feature jumping all over the place, but in my mind, that's a good thing.  If you are looking at another case for a few minutes, adding that to your "working on" time is not necessarily a bad thing (unless the case is already closed, but that's easy, just don't add "working on" time to closed cases.) Most likely you ARE working on those related cases.

I think the "working on" feature would be GREAT if I could get my team to methodically use it (or even just occasionally).  I just have a hard enough time getting them to remember to edit the cases they have with pertinent information, let alone tracking their time spend on each case. 

There has to be a better way.... I really want to use this feature.

david Send private email
Monday, September 24, 2007
Well, that's the whole point of EBS.  Putting that info into FogBugz now actually answers a really relevant question for you:  when am I going to ship?

Before, putting in estimates was just busy work.  What was the point?  It just sat in the database, so why did we track it?  Now, the data has a really awesome use and you can watch your schedule slip in real time! :)
Michael H. Pryor Send private email
Tuesday, September 25, 2007
I also like the new time tracking feature but, let me add my voice to those who would not like "Working On" automatically set to whichever case I'm looking at.  While we are still experimenting with this I typically have a monthly schedule item for my project managers to track their time and activity (e.g. creating cases, reviewing work, dealing with the client, etc.).

Using Firefox project mangers will typically have three tabs open; a list view of all taheir projects/cases, their project management schedule item and whatever case they are looking at.  This makes it easy for my project managers to record what they are doing in their project management schedule item (i.e. review case #xxx, meeting with client to discuss case #yyy) and because everyone is recording activity in one place, hopefully it will make it easier for me to prepare monthly reports and invoices.
Lee Mandell Send private email
Tuesday, September 25, 2007
My time tracking app TimeSprite can now interface with FogBugz. You can set it to record time against cases and automatically pause and resume when you are away from the computer, or just set it to record your activities then review the records and assign time to cases later.

You can get the beta from
Andrew Rowley Send private email
Wednesday, October 10, 2007

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