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Using FB for Change Management

Hi,

Really liking FB6, the Wiki and the new UI are great.

In our company, I would like to propose that we use FB for rudimentary change notification and tracking. I feel that FB provides both a pleasant, easy to use interface as well as a persistent store for all change cases that come up, the discussion of which can be pivotal to a company's success.

(I would appreciate any thoughts on this proposal, war stories or advice.)

Within FB, there seems to be two reasonable options:

1) Use an Area

Pros:
Email sent on case creation
Email sent on any addition to case (i.e. discussion)

Cons:
Same email format as a "normal" case - any way to customize per Area?


2) Use a discussion group

Pros:
Nice format, pleasant to read

Cons:
No email notification at all (yes I've read Joel's paper, I'm not complaining)

Perhaps RSS could be used to craft a form of email notification...

Anyway, I'd be interested to hear people's thoughts on this use for FB.
Andrew Send private email
Friday, September 14, 2007
 
 
Seems like setting a trigger on changes to the dbo.DiscussTopic table can do the job of email notifications for the discussion groups.
Andrew Send private email
Friday, September 14, 2007
 
 

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