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why is the case number in fb6 so big?

just curious why you made the case number the most prominent thing on the screen, sort of sounds like the order processing program you wrote for sending out dvd's

too me it seems a little bit weird, everytime i look at a case, i don't even see the title (which i would consider the most important thing), just this whopping great big case number

just thought i would ask, as with some of your guys stuff, once you give the background for your decision, it makes a whole lot more sense

so maybe you can throw some perspective on this
Tuesday, September 11, 2007
Our kiwi has really bad eyesight :)

It was just a design decision that was made along the way.  Some people really like it.  Some don't.  That's usually the way it goes with design... unless it's the ipod *sigh*.
Michael H. Pryor Send private email
Tuesday, September 11, 2007
Does FogBugs 6 support themes? Perhaps even per user? That's one way to keep more people happy.

Wednesday, September 12, 2007
"whopping great big case number"

it it so distracting - please change it or at least let the user configure it...

Wednesday, September 12, 2007
A work around in Firefox is to use Greasemonkey (or use Platypus on top of Greasemonkey) to create a user script (which is a client side script) for your fog bugs site that reduces the size of the case number.

I haven't tried creating user scripts for Fog Bugs 6 specifically but it'll work. URLs for both add ons:

Of course, this'll only work for Firefox users.

Thursday, September 13, 2007
And if you think the user script is useful enough, you can contribute it to:

Thursday, September 13, 2007
+1 for less humongous CASE NUMBERS
rkj Send private email
Thursday, September 13, 2007
"Some people really like it.  Some don't.  That's usually the way it goes with design... unless it's the ipod *sigh*."

Because the iPod (while not perfect) basically combines great goal-centred usability with good design. So the question is does a big case number help the user with their goal?

I guess if you're in an organisational culture that refers to cases by number (e.g. "who's working on 584?") then a large number provides great visual feedback that you opened and are working on the right case.

If, on the other hand, you are in an organisation where case description is king (e.g. "who can work on changing the security model for the wiki?") then a large case title would be great.

Of course even in one organisation different people may think in case numbers or titles - so that's probably why some people like it, and some don't - different ways of thinking.

Now I guess a cool enhancement would be a user-specific setting:

Would you like large case numbers or case titles: Y/N
John Elliott Send private email
Friday, September 14, 2007
Case numbers are also the easiest way to verbally get somebody else to a certain case.  I often drop into a developer's office and say "Hey, can you take a look at this case I'm working on?".  When they ask "Which one?", if I described the case, we'd have to search for the case (which works pretty well now if you have unique words in the case), so it's much faster to say "It's 12345". 

Case numbers are also used to link cases together (e.g. "case 12345"), as well as linking from wiki pages. 

It probably helps that we're all of a technical bent here, so numbers are more natural for us :)
Eric Nehrlich Send private email
Friday, September 14, 2007
I like the suggestion to use GreaseMonkey or Stylish, for us FireFox users. On first glance, the case number doesn't have an ID. Do you guys know of another way to assign a style to the case number?
flipdoubt Send private email
Monday, September 17, 2007
div.ixBug a { font-size: small }
rua Send private email
Tuesday, September 18, 2007

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