A forum for technical support discussion related to Fogbugz.
Fogbugz is overly cautious about subscriptions out of fear of "cluttering inboxes". The important thing is to allow users, and especially administrators, to feel like they are in control of the volume of email the system sends out.
I know these features have been asked for by others, but those threads are closed, and I want to vote for them too. These features should be disabled by default, but they should be available to those of us who need them:
1) I want the option to auto-subscribe to cases I edit and assign.
Justification: I have never regretted subscribing to a case, but dozens of times I have been annoyed because I forgot to subscribe to a case, and I missed something important posted to the case as it was being worked on by someone else.
2) I want to be able to subscribe others to a case.
3) I want to see who is subscribed to a case.
Justification: Just today we had a critical case which several engineers needed to stay abreast of. I emailed them, and asked them to subscribe, but since I had no way of verifying that they subscribed, I settled for sending emails to them all and carbon-copying the Fogbugz case. Inefficient!
4) I want to be able to bulk-subscribe to cases, by any criteria I can filter by.
Justification: This would allow me to subscribe to all priority #1 cases, or to all cases in the project I manage. Go ahead and make me click through a couple "are you SURE you want all this spam?" dialogs. It should be up to me, not you, to decide how much email I want from Fogbugz. Obviously this would call for a bulk unsubscribe as well.
I saw in other posts how some of these features can be had by hacking your code. Unfortunately, I'm not the Fogbugz admin, and he doesn't want just anyone destabilizing Fogbugz with arbitrary code changes.
I was skeptical when our company first adopted Fogbugz, but now I don't know how I ever lived without it. It's a great program, but it's so central to my work now that every little shortcoming really gets under my skin.
Friday, September 7, 2007
Are you using 6.0?
If so, look in your FogBugz\Accessories\API folder for a tool called SearchNotifier. This app uses the api to allow you to "subscribe" to a filter and send you notifications when cases change in that filter. Using the power of search axes (like project:foo and show:unread) I think you'll be able to do everything you want.
Michael H. Pryor
Saturday, September 8, 2007
I have to agree that the ability to subscribe others and view the subscriber list for a case would be a very useful addition. As J.R. suggested critical cases often have to be monitored by several people and telling someone to subscribe is inefficient. With the addition of Virtual Users we could (through mailing lists) accomplish this but that would come at a cost of not being able to assign the case to the user with the primary responsibility. I would much rather be able to bulk select the users who need-to-know and subscribe them.
I think this should be an integrated part of the GUI rather than a do-it-yourself solution.
Sunday, September 9, 2007
With the help of our Fogbugz admin, I created this search filter which solved the problem of seeing changes I might be interested in:
(editedby:"me" OR createdby:"me") -lasteditedby:"me" show:"unread"
We are looking into the add-in you mentioned. Thanks for letting us know about that.
Monday, September 10, 2007
1. I would like to put my name onto the list of people who would like to see who is subscribed, be able to subscribe others, and be able to subscribe in mass.
2. In this thread, Michael and J.R. have made use of a pseudo-code like description of filters. Is there an API where one can put this code to use? Is there any documentation of this kind of syntax?
I'll add your vote.
As far as the pseudo-code, those are actually the new search axes. You can read all about them at http://www.fogcreek.com/FogBugz/docs/60/topics/basics/Searchingforcases.html but the basic idea is that anything that's a column title in a filter in FogBugz can be used in the search box to find cases. So I can do "project:inbox area:support assignedto:me" to find the support cases assigned to me, and even add in a search term if I want to search within those cases.
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