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Auto Reply Problem with using Google hosted Apps and Groups

I'm having the same problem reported in: http://support.fogcreek.com/default.asp?fogbugz.4.47337.1

We're using On Demand Fogbugz.

I have an proper "user" set up in Google Apps for my domain: cyclecloud-fogbugz@cyclecomputing.com

If I send email directly to this account it gets logged in Fogbugz and I get the auto-response.

I also have this account on a Google Group that has the address cyclecloud-support@cyclecomputing.com. If I send email to cyclecloud-support@cyclecomputing.com the case gets logged in Fogbugz but I never get an auto-response about the new ticket. If I reply to the ticket via the web interface the reply does get sent and I receive it at the inbox of the account I filed the ticket with.

Help?

Thanks!

- Ian
Ian Chesal Send private email
Saturday, June 5, 2010
 
 
Solved.

Rather than have a group that includes the support email address Fogbugz is checking I made an "alerts" group of the additional addresses that get notified when a support email is received and set the cloudfs-fogbugz email account to forward all mail to that group.

Works now.
Ian Chesal Send private email
Saturday, June 5, 2010
 
 
Great! Thanks for the tip.
Rich Armstrong Send private email
Monday, June 7, 2010
 
 

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