FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at

Posts by Fog Creek Employees are marked:

Release Notes
Network Status

Runtime Error running FogBugz Screenshot tool on Mac OS X 10.5.8

Installed the Screenshot tool from my FogBugz OnDemand instance and get the error shown in the following screenshot when I try to start the app:

OnDemand shows the following:

FogBugz Version 7.3.0H (DB 743, GEN 696, Build 1827)

Running Mac OS X 10.5.8 Leopard on a recent model MacBook Pro 15" as follows:

Model Name:    MacBook Pro
  Model Identifier:    MacBookPro5,1
  Processor Name:    Intel Core 2 Duo
  Processor Speed:    2.4 GHz
  Number Of Processors:    1
  Total Number Of Cores:    2
  L2 Cache:    3 MB
  Memory:    4 GB
  Bus Speed:    1.07 GHz
  Boot ROM Version:    MBP51.007E.B05
  SMC Version (system):    1.33f8
  Serial Number (system):    730110121G0
  Hardware UUID:    7691ADE0-B8E7-58DE-86BE-4E082BDEE7DF
  Sudden Motion Sensor:
  State:    Enabled

Chip Kaye Send private email
Friday, May 14, 2010
Fix one bug, make another....

We recently rebuilt the Mac Screenshot tool to avoid a runtime problem on some Snow Leopard systems.  It looks like the new build has more trouble than the old one.  We'll have to fix it or revert to the previous build.

Thanks for letting us know.
Ted Unangst Send private email
Tuesday, May 18, 2010
The version I just downloaded from FBOD (6.1.1 of the Screenshot app) dies with the same error on 10.6.3.
Jim Zajkowski Send private email
Friday, May 21, 2010
Can you download a new tool from 7.3.1 and see if that works?
Rich Armstrong Send private email
Wednesday, May 26, 2010
Sorry, that's not fixed yet.  You can download a fixed version here:
Rich Armstrong Send private email
Thursday, May 27, 2010
Hello, how can I get the fixed version? I am also on snow leopard. Thank you
Sabine Braun
Thursday, May 27, 2010
download the fixed version from the FTP site above.
Rich Armstrong Send private email
Thursday, May 27, 2010
Thank you so much. Now it works fine again
Sabine Braun
Saturday, May 29, 2010
This is now available at:
Rich Armstrong Send private email
Wednesday, June 2, 2010

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.