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Direct to Assignee E-mails

We use FBOD. 

Currently, I can send an e-mail to and it will be directed toward our inbox and assigned to our default user.

What I want to be able to do is send an e-mail and have it be assigned directly to a person.  For example:

Would open a case in the Inbox and assign it to "John Doe".  If there was no "John Doe" in the system, it would be assigned to the default user.

Can that be done?  Or, is this a feature request?
Scott Porad Send private email
Friday, April 2, 2010
Make a couple of mailboxes at


Then create mailboxes in FogBugz to map to those mailboxes on your POP3 server and set each one to assign the case to the correct person.

You'd have to add a new one when a new person joined.
Michael H. Pryor Send private email
Friday, April 2, 2010
This is what I did originally, but it had some problems...from Stefan:

* I would get two emails every time you used it.
* The case meta data was always wrong.
* You were never the opener of the case, so when I resolved the case it goes into limbo.
Scott Porad Send private email
Wednesday, April 7, 2010
Sounds like it wasn't set up correctly.  It should manually be opened by whoever you want these cases to be assigned to when the case is resolved, and manually set to assign to whoever you want.  I'm not following what you mean by metadata being incorrect.
Michael H. Pryor Send private email
Thursday, April 8, 2010

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