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Are ALL case types included in EBS?

I added a new one through the workflow pulgin, and it is not being included in EBS.

Cheers

Tom
tom Brown Send private email
Tuesday, March 9, 2010
 
 
You need to make sure the resolution statuses have the "Work Done" flag checked.
Rich Armstrong Send private email
Tuesday, March 9, 2010
 
 
Perfect, thank you.  Great response time!
tom Brown Send private email
Wednesday, March 10, 2010
 
 

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