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CAPTCHA for public (unauthenticated) case submissions

Feature request:

Like many of your users, we allow public (unauthenticated) submissions of cases through FB.  We are having an issue with net-bots happening upon our this page and submitting cases.  Usually 1 or 2 per day.

It seems like it would not be too dificult to implement an OPTION to enable a CAPTCHA for cases submitted by UNAUTHENTICATED users.

This would prevent the unwanted submissions for those that wanted to implement the option, not affect those who oppose CAPTCHA, and not affect authenticated users at all.  It might also be nice to implement the same, but separate option for the discussion forums as well.

Do you have any plans to implement this feature, or perhaps some other way of reducing spurious bot submissions?

Thanks!
Paul
Paul Martin Send private email
Friday, October 16, 2009
 
 
Hi Paul-

This feature has been discussed and decided against before as being too onerous on the public bug submitter to be worth it for the volume of SPAM it would prevent given current form-spamming conditions. CAPTCHAs aren't that hard, but they are a slight deterrent for humans, and we like to make it as easy as possible to submit a bug.

But now that the Plugin can of worms has been opened, it would certainly be possible to rig this up.

Bayesian filtering of public bug submissions is another option, and that is something that we will consider.

Fair enough?

Thanks!
Brett
Brett Kiefer Send private email
Friday, October 16, 2009
 
 
Thank you for your reply.

Personally, I prefer the captcha option over the bayesian spam filtering.  I would rather have all of our users be slightly "inconvenienced" by a captcha than to risk the rare but major "inconvenience" caused by an real reqeust that might be mistakenly blocked by the SPAM filter.

Also, if this were an option that could be enabled or disabled per installation, and only applied to public case submissions, I believe that the usability impact would be minimial.  Each FB installation could make that decision for themselves.

Thank you for your consideration (and for a great product)

Paul
Paul Martin Send private email
Tuesday, October 27, 2009
 
 
Hi Paul-
Duly noted, and as part of the research for this we discovered at least one example where someone has had enough SPAM that it compelled them to put a CAPTCHA frontend on FogBugz (http://www.vistadb.net/blog/post/2008/04/01/Bug-tickets-spammers-and-captcha.aspx).
Thanks!
Brett
Brett Kiefer Send private email
Wednesday, October 28, 2009
 
 
. . . but I would definitely post it on the Plugin Developers Forum, because it would be a great plugin:
http://fogbugzplugins.uservoice.com
Brett Kiefer Send private email
Wednesday, October 28, 2009
 
 
Thanks.  I started an idea on the plugin forum.
Best Regards,
Paul
Paul Martin Send private email
Thursday, October 29, 2009
 
 

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