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Any way to make the case list filter by, or show email status?

Just started using FogBugz On Demand a few days ago.  Everything is very intuitive except for one thing: how do I tell which cases I've responded to without opening every open case?  In other words, is there a way to make the list view separate cases with new customer email from cases where the developer has responded to the customer but the case is still open?

I don't see anything in the table columns that would be like an "unread" or "replied" email indicator, and I didn't see anything similar in the filter customization.  I also looked to see if the case status or any other tag/flag was updated when an email was sent or received, but no.

If FogBugz does not keep any email-related flags for cases, is there a way to have the case's status changed automatically when an email is sent or received?  Such as a "Waiting for customer response", "Waiting for developer response"?

Am I missing something or is FogBugz really not intended for communicating with customers via email.  Maybe I'm trying to hammer a nail with a screwdriver...
Zach Rosen Send private email
Tuesday, September 29, 2009
 
 
show:unread will show you the cases that you haven't looked at, or that have changed since you last looked at them.  You can add it to any search or filter and save it.

Also, those cases that are unread will appear as unvisited links in your browser.  Visited links will be cases you've already seen.

Finally, if you reply to a case it is recommended you hit send&close while waiting for a reply.  When the user responds, the case will be reopened.
Michael H. Pryor Send private email
Wednesday, September 30, 2009
 
 
Where is this "show:unread" option?  I have nothing like this in the columns or filters settings. 

Using the link color would really only work for "viewed" cases.  I often view a case and will reply to it later, but I need a way to know that the case still needs a reply.  What I'm trying to do is separate replied cases from customer-updated cases. (cases where email was actually exchanged)

Marking the case as "closed" seems counter-intuitive.  The case is not closed if I am requesting more information from a customer.  By marking it as closed, I loose the ability to separate real "closed" cases from cases where the customer never responded.

Maybe I am confusing "closed" and "resolved"?
Zach Rosen Send private email
Wednesday, September 30, 2009
 
 
Well, you could also just resolve the case as "waiting for info".  Either way... I prefer to close the case.  If the customer responds, it will be reopened.  If they don't, then it got resolved.

Sounds like show:unread won't work for you.  It only shows you unread cases and you said you view them and then don't reply.  It's just a term you can add to the search.  Try it out... put show:unread in the search box.
Michael H. Pryor Send private email
Wednesday, September 30, 2009
 
 

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